Frequently Asked Questions
If you can't find the answer to your question below, please feel free to reach out!
Shipping times
Get Your Order Fast! All Packages Ship Same Day If Ordered Before 1PM, Monday-Saturday. Sunday orders will ship Monday Morning!
What is your refund policy?
Due to the nature of our products we are unable to accept product returns. However, we do want you to be 100% happy with your purchase. If you need to file a claim due to a defective or damaged product, simply reach out to us here.
Customer satisfaction is extremely important to us, and we will work with you to make it right!
Feel free to reach out with any questions or concerns at info@joydropshop.com
What about your allergy substutions?
At Joy Drop, we understand how important allergy safety is. That’s why we carefully source premium, certified allergy-friendly snacks from trusted brands like Blake’s, Unreal, Homefree, MadeGood, and more.
While we take every precaution to select only the best options, we cannot guarantee that all products are free from cross-contamination. Please review each manufacturer’s label and warnings before consuming. Joy Drop is not responsible for any allergic reactions.
Will you be releasing more products?
Why yes—we’re so glad you asked! 🎉 Just hop over to our Coming Soon page to check out all the upcoming boxes and product releases. Be sure to sign up for our emails so you’ll be the first to know when new products launch!